Your Privacy Is Our Priority
This policy explains in detail how your personal information is collected, stored, and kept secure on the jeli platform.
jeli ("we", "our", or "platform") is committed to providing a safe and reliable online gaming environment for players in Bangladesh. This privacy policy describes what information we collect when you use the jeli website, how we use it, and what measures we take to protect your data. By using this platform, you are considered to have accepted the terms described in this policy.
What Information We Collect
jeli collects information necessary to manage your account, improve our services, and meet legal obligations. Below is a detailed breakdown of the types of information we collect.
Identity Information
Information you provide during account registration and verification, such as:
- Full name
- Date of birth (for age verification)
- Email address
- Mobile number
- National ID card or equivalent identity document details
User Activity Data
Information collected automatically while you use the platform:
- Login history and session duration
- Game play history and betting records
- Deposit and withdrawal transaction details
- Balance and bonus usage history
Technical Information
Technical data about your device and network:
- IP address
- Browser type and version
- Device identification information
- Operating system details
- Referral source and browsing patterns
Communication Data
Information collected when you contact us:
- Live chat messages and logs
- Email correspondence
- Support-related complaints and requests
- Survey and feedback form responses
Purpose of Data Use
jeli uses your information only for specific, lawful, and transparent purposes. The main purposes are described below:
2.1 Account Management & Service Delivery
We use your identity information to create, verify, and maintain your account. It is also required for processing deposits, withdrawals, and ensuring your gaming experience. Your payment-related information is used to process transactions via bKash, Nagad, Rocket, and Upay.
2.2 Security & Fraud Prevention
We analyze technical and activity data to maintain overall platform security and to detect and prevent unauthorized access, fraud, and suspicious activity. Protecting your account is part of these measures.
2.3 Customer Support
When you contact us through jeli's 24/7 live chat or email for assistance, we use your account information and communication history to resolve your issue quickly and effectively.
2.4 Legal & Regulatory Compliance
We store and process necessary information to comply with applicable laws and regulations and to fulfill any lawful requests from competent authorities. This includes Anti-Money Laundering (AML) and identity verification (KYC) processes.
2.5 Service Improvement & Analytics
We analyze anonymized and aggregated data to continuously improve the functionality, user experience, and gaming environment of our platform. Personally identifiable information is separated from this analysis.
2.6 Bonuses & Promotional Benefits
We use your activity data to provide you with suitable bonus offers, cashback, and VIP benefits based on your gaming activity.
Data Storage & Security
jeli applies industry-standard technical and organizational measures to ensure the security of your information.
Encryption Technology
All your personal and financial information is secured using SSL (Secure Socket Layer) encryption technology. This technology protects your data from third parties during transmission.
Secure Server Infrastructure
Your data is stored on secure servers. Firewalls, access controls, and regular security audits are in place to prevent unauthorized access.
Data Retention Period
Your information is retained only for as long as it is needed. Even after an account is closed, certain information may be kept for a defined period to meet legal obligations.
Staff Access Controls
Only authorized jeli staff who work under confidentiality agreements can access your personal information. No staff member may access data without a legitimate need.
Sharing Data with Third Parties
jeli does not sell or rent your personal information to third parties. However, data may be shared in the following limited circumstances:
4.1 Service Provider Partners
Only relevant information is shared with payment processors (bKash, Nagad, Rocket, Upay), technology service providers, and game providers (such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe). These partners operate under strict confidentiality agreements and may use your information only for specified purposes.
4.2 Legal Requirements
We may be required to provide necessary information in response to court orders, lawful requests from law enforcement agencies, or other legal obligations. In such cases, we will provide only the specific information requested.
4.3 Business Restructuring
In the event of a company merger, acquisition, or asset transfer, your information may be transferred to the new entity. Equivalent protections to those in this privacy policy will be ensured in such cases.
4.4 With Your Explicit Consent
For any purpose beyond those listed above, we will obtain separate and explicit consent from you before sharing your information with any third party.
Cookies & Tracking Technologies
The jeli website uses cookies and similar tracking technologies. Cookies are small text files that your browser stores on your device.
Essential Cookies
These cookies are essential for the basic functionality of the website. They are used to maintain login sessions, ensure security, and deliver core services. These cookies cannot be declined.
Functional Cookies
These cookies are used to remember your preferences and settings (such as language preferences). They can be managed from your browser settings.
Analytical Cookies
These cookies are used to understand user behavior on the website and to improve the platform. The data collected is kept in anonymous and aggregated form.
Managing Cookies
You can choose to accept or decline cookies by changing your browser settings. However, disabling certain cookies may limit some functionality of the website.
Your Rights & Choices
As a user of jeli, you have the following rights regarding your personal information:
6.1 Right to Know
You have the right to know what information we hold about you and how it is being used. You can contact jeli's support team at any time to request a copy of your data.
6.2 Right to Correction
If any information stored in your account is incorrect or incomplete, you can request that it be corrected. Some information can be updated directly in your account settings. For other cases, please contact our support team.
6.3 Right to Deletion
In certain circumstances, you may request that your personal information be deleted. However, some information may be essential to retain due to legal obligations or legitimate business reasons, which may limit this right.
6.4 Right to Opt Out of Promotional Communications
You may unsubscribe from jeli's promotional messages and newsletters at any time. Contact our support team to do so. However, transaction and account-related notifications cannot be turned off, as they are an integral part of the service.
6.5 Right to Close Your Account
You may request to close your jeli account at any time. Please withdraw any remaining balance before closing your account. Even after closure, certain information may be retained for a defined period for legal reasons.
Protection of Minors
jeli is an adults-only gaming platform. This service is intended only for those aged 21 and above. We do not knowingly collect any information from minors.
If we discover that someone under the age of 21 has registered on our platform, we will immediately close that account and delete all associated information. The age verification process during account registration helps us enforce this policy.
If you believe a minor is using jeli's services, please notify our support team immediately.
Data Transfers
jeli is an international service. Your information may be stored or processed on servers located outside Bangladesh. We perform these transfers only when necessary and ensure that your information receives equivalent protection to this privacy policy at the destination.
For data transfers, we ensure protection through relevant legal frameworks and security agreements. Data processing agreements are signed with the relevant service providers when transferring data to third countries.
Payment Data Security
We take additional precautions when it comes to financial transactions.
9.1 Mobile Banking Security
bKash, Nagad, Rocket, and Upay are used for deposits and withdrawals on jeli. Each of these payment providers has its own strict security measures. We never store your mobile banking PIN or password.
All financial transactions are completed through SSL encryption. A record of each transaction is stored in your account, and our 24/7 support team is ready to assist you with any issues.
9.2 Fraud Prevention
We use automated systems to detect suspicious financial activity. In the case of unusual transactions, we may request additional verification to protect the security of your account. This is done solely to protect your assets.
Policy Changes
jeli may update this privacy policy from time to time. Reasons for changes may include: launching new services, changes in law, or changes to our operations.
For significant changes, we will send a notification to your registered email address and will clearly announce it on the website. The "Last Updated" date at the top of the policy is always kept up to date.
If you continue using the jeli platform after any changes, you will be considered to have agreed to the revised policy. We therefore recommend visiting this page regularly.
Contact Us
If you have any questions, concerns, or requests regarding this privacy policy, you can contact the jeli support team.
Contact Support Team
Live Chat: Available 24 hours, 7 days a week
Email: [email protected]
Support is available in both Bengali and English. For privacy-related requests, please write "Privacy Request" in the subject line.
Your Information is Safe With Us
We are committed to protecting your privacy with SSL encryption and fair play assurance.
Related Pages
Take a look at our other policy and information pages:
- Terms & Conditions — Overall terms of service use
- Responsible Gaming — Guidelines for safe gaming
- About Us — Learn more about jeli
- FAQ — Answers to frequently asked questions